Terms and Conditions

Shipping timeframes: 

You are liable to the shipping timeframe you have chosen. Please see below; 

Drop-Ship by individual Pallet:

Premium Next Day Delivery - £75.00 + VAT per pallet up to 5x Pallets (Interhaul)

Gold Delivery, 3-5 days, choose your delivery day, text sent when nearby. - £70.00 + VAT (Interhaul)

Gold Delivery Saturday Delivery £105.00 + VAT (Interhaul)

Small Parcel Delivery - £10.00 + VAT (Typically small Accessories like covers, spares etc) (DX)

Medium Parcel Delivery - £20.00 + VAT (Typically Burford Accessories, Side burners etc) (DX)

Direct To Retailer Delivery:

Up to 6x Pallets - (Luton Van) - £350.00 + VAT

Up to 12x Pallets - (7.5 tonne lorry) - £375.00 + VAT

Up to 26x Pallets - (Artic Lorry) - FREE Delivery 

Return processing: 

1. Warehouse deliveries

All products that are dispatched direct from Whistler Grills to retail warehouses, will become the responsibility of the retailer once signed for as clean stock, before the driver leaves. This means that any damaged products from retailer onward dispatch will not be reimbursed by Whistler Grills. We will fulfil the terms and conditions of our warranties as standard. Please find these on our main website at www.whistlergrills.com. 

2. Dropship

If you find damage upon receipt, or are unhappy with your delivery, you must report this immediately (within 24 hours) through filling in the technical support form here - https://www.whistlergrills.com/customer-support/. We will need photographic evidence for any damages. 

Cancelling an order: 

Any cancellations MUST be received before 3pm on the day they have been placed. To cancel an order, please call 07803416156 directly. 

Payment: 

Your specific payment terms remain applicable, please do not allow invoices to go overdue as this may result in your account being put on hold. 

You can find a more comprehensive set of Terms & Conditions on our official website here - https://www.whistlergrills.com/warranty/. This is where our warranties are outlined, including information and limitation disclaimers.